At Socks & Tights we want you to be happy with your purchases from the online store, which is why we have implemented an easy product return process in accordance with existing legislation.
In case you receive a defective product or a mistake is made in your order or you are not satisfied with the purchase you made, you can request its replacement or a refund of the money you provided. Analytically:
To return a defective product or incorrect order (receipt of a different product from the one you bought), it is necessary to meet the following:
Product returns are accepted within 15 days from the date of receipt.
A product that is not in its original condition is not accepted. This means that the product a. must not have been washed, b. must not have been used in any way, c. must have all its labels and d. its packaging must not have been damaged.
The product must have been purchased exclusively from www.socksandtights.eu
The defective product is replaced only with the same product.
Contact us to inform you about the product return process.
In case of a defective product it is necessary to send us a photo of it at firstname.lastname@example.org to accept the return.
Pack the product to be protected during shipment.
The returns of the products are made by sending them with the courier company that made the delivery to you, to the attention of the Returns Department of Socks & Tights, and the shipping costs are borne by Socks & Tights. – The shipping costs of the return are borne by the company only in case of our mistake or defective product. In any other case the costs are borne by the customer.
The product return process takes an average of 5 working days.
For any clarification you can contact us at (+357) -97767998.
If you want to acrivate the right of withdrawal of the consumer, click here. (Or lead to another page where we will put the following text)
According to Directive 2013/11 / EC, which was incorporated in the law on the alternative settlement of consumer disputes (law 85 (I) / 2017, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution procedure (ADR – Alternative) is now provided. Dispute Resolution) throughout the European Union.If the customer has the status of consumer (ie natural person acting outside the professional capacity) and has any problem with a purchase made from our Website can initiate the ADR process through the single pan-EU platform for electronic resolution